HOW TO ORDER:
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Please include the following information with your order:
Please include the following information with your order:
1️⃣ – choose your animal
2️⃣ – choose your embroidery colors ( for your stats only)
3️⃣ – choose your font (custom for name only)
4️⃣- include all information for embroidery in the notes section in checkout
5️⃣ – MOST IMPORTANT – please send me your baby stats –Â Â Name, Date, Time, Length and Weight
Font options and thread colors can be found in the additional listing pics,Â
Please be sure to include all information to be embroidered, including colors of thread and font choice. I will send you a proof of embroidery before I start.
Stuffed animal is approximately 16 inches from head to toe. The stuffing is removable for easy washing.
RETURNS OR EXCHANGES
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-All of our items are custom embroidered just for you so we do not accept returns or exchangesÂ
-If there are any issues with the item, please message us ASAPÂ
Thank you for supporting our small business!
Ready to ship in 1-2 weeks
Shipping Policy
â–ºFree Shipping: Free domestic shipping in Canada on all orders over $100.
â–ºProduction and Shipping: It takes approximately 1-2 weeks to create our items.
â–ºShipping to Canada: We ship via Click Ship through various courier companies. They pick up our parcels at our office in London, Ontario and courier them to your province where they scan them in for delivery to you. Delivery takes place in 3-14 business days (14 business days for west coast).
â–ºShipping to the USA: We use Click Ship to courier your orders to you. They pick up our parcels at our office in London, Ontario and drive them to your location. The entire process takes about 7-10 business days for a parcel to arrive from Canada.Â
â–ºShipping Options. I always include tracking so that you can track your own package and know exactly when to expect it.
If you would like to purchase additional tracking or insurance that will be at your own expense. Please let me know prior to purchase and I will add on the additional charges for the cost of insuring your package.
We take great care when packaging your product. Whenever possible we will use recycled packaging materials without compromising the safety of your purchase.
►Local Pickup. We offer contactless porch pickup orders in London, Ontario and surrounding area. Option available at checkout.
Refund Policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
â–ºAll personalize items are NON REFUNDABLE.
â–ºDamaged and lost items: Will be replaced or refunded on a case by case basis. An item is considered lost if its delivery has exceeded expected delivery by 10 days.
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