WASHING INSTRUCTIONS
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– All embroidered garments should be washed with a mild detergent.
– Do not use chlorine bleach or optical brightening agents.
– If bleach is required for washing, use non-chlorine bleach in accordance with product instructions .
– Machine wash cold water.
– Delicate wash cycle.
– ALWAYS HANG TO DRY!
– Iron on back of item not directly on design
RETURNS OR EXCHANGES
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-All of our items are custom embroidered just for you so we do not accept returns or exchanges. If there are any issues with the order, please message us and we can work together to find a resolution.
– Due to the handmade nature of this item it may not look identical to the photo but the same method will be used in the making
Follow Us On Social Media! You’ll see a catalog of examples, customer photos, shop updates and sneak peeks of new designs! Tag us in your photos if you’d like to be featured on our page!
INSTAGRAM: https://www.instagram.com/middyemb
FACEBOOK: https://www.facebook.com/middy.embroidery
TWITTER:https://twitter.com/middyemb
Thank you for supporting our small business!
Ready to ship in 1-2 weeks
Shipping Policy
►Free Shipping: Free domestic shipping in Canada on all orders over $100.
►Production and Shipping: It takes approximately 1-2 weeks to create our items.
►Shipping to Canada: We ship via Click Ship through various courier companies. They pick up our parcels at our office in London, Ontario and courier them to your province where they scan them in for delivery to you. Delivery takes place in 3-14 business days (14 business days for west coast).
►Shipping to the USA: We use Click Ship to courier your orders to you. They pick up our parcels at our office in London, Ontario and drive them to your location. The entire process takes about 7-10 business days for a parcel to arrive from Canada.
►Shipping Options. I always include tracking so that you can track your own package and know exactly when to expect it.
If you would like to purchase additional tracking or insurance that will be at your own expense. Please let me know prior to purchase and I will add on the additional charges for the cost of insuring your package.
We take great care when packaging your product. Whenever possible we will use recycled packaging materials without compromising the safety of your purchase.
►Local Pickup. We offer contactless porch pickup orders in London, Ontario and surrounding area. Option available at checkout.
Refund Policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
►All personalize items are NON REFUNDABLE.
►Damaged and lost items: Will be replaced or refunded on a case by case basis. An item is considered lost if its delivery has exceeded expected delivery by 10 days.
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